Chief Operating Officer

Country Connect Foundation delivers disability, youth and homelessness services across multiple remote regions in the Northern Territory, including East Arnhem and the Tiwi Islands.

We operate across multiple communities, programs, properties and workforce streams simultaneously - often in environments where logistics, safety, and service delivery are complex.

This role is responsible for coordinating and leading that entire operational footprint.

If your experience is limited to managing a single house, SIL site, or small team - this role will be significantly beyond that scope.

About the role

As COO, you will lead operations across a geographically dispersed, multi-program service system, ensuring services remain safe, stable and responsive at scale.

You will work alongside the CEO to ensure strategy translates into consistent delivery across communities, with a strong focus on:

• Supporting frontline teams across multiple locations, not just one site

• Managing high volumes of operational activity simultaneously

• Coordinating workforce movement across regions (including FIFO/DIDO)

• Overseeing property, fleet, and logistics across a dispersed footprint

• Maintaining service quality and safety in complex, high-risk environments
  

What you’ll be doing

• Leading operations across multiple communities and service lines at the same time

• Providing escalation support across numerous concurrent incidents and client situations

• Overseeing dozens of staff movements, travel arrangements, and rostering logistics weekly

• Managing a portfolio of:

  • Staff housing

  • Participant accommodation

  • Program facilities

  • Vehicles and transport assets

• Ensuring consistency in service delivery across very different community contexts

• Driving operational systems that allow visibility and control across scale

• Supporting teams to manage complex behaviours and safety risks across regions
  

What we’re looking for

This role requires someone who has operated at scale and complexity, not just at a site level.

We are looking for:

• Senior operational leadership experience across multiple sites, programs, or regions

• Proven ability to manage high volume, fast-moving operational environments

• Experience coordinating large, dispersed teams and logistics-heavy service delivery

• Strong capability in risk, safety, and incident management across multiple locations

• Confidence making decisions across competing priorities in real time

Highly regarded:

• Experience in remote Australia

• Experience working with Aboriginal communities

• Background in disability, community services, or similar complex service systems
  

Why join Country Connect

Lead operations across a unique and geographically diverse service footprint

• A role with real scale, complexity, and impact - not confined to a single site

• Work that directly influences community outcomes across multiple regions

• Opportunity to build systems that support growth and operational maturity

• Salary packaging available through not-for-profit status
  

Important to know

This is a whole-of-organisation operational role, not a site-based position

• Regular travel across remote communities is required

• The role involves managing multiple priorities, locations and teams simultaneously

• You will be expected to step into complex operational situations when required

Apply

If you have experience leading large-scale, multi-site operations and are looking for a role where your impact extends across communities - we’d like to hear from you.