Case Manager - Crisis Support Accommodation
Lead a unique, community-led response to homelessness in East Arnhem Land
Country Connect Foundation is a First Nations-led not-for-profit organisation committed to delivering culturally grounded crisis accommodation and homelessness support in remote Aboriginal communities across the Northern Territory. Our mission is to walk alongside individuals experiencing housing insecurity by providing safe, respectful, and culturally responsive support, while prioritising connection to country, culture, and community.
We believe everyone deserves access to secure shelter, dignity, and opportunity, and we work in partnership with communities to create pathways towards stability, healing, and hope, regardless of their backgrounds or circumstances.
About the Role
We are seeking a compassionate reliable Case Workers to join our Homelessness Crisis Accommodation team. This role supports individuals and families who are experiencing, or at risk of, homelessness - providing a safe, calm, and culturally respectful environment during a time of transition.
Working as part of a committed team, you’ll deliver trauma-informed, strengths-based care that responds to each person’s unique needs. You’ll assist with daily routines, emotional support, and access to services, while maintaining a safe and welcoming space.
Key Responsibilities
Overseeing case management practices and ensuring strong housing pathways
Provide day-to-day support to individuals and families staying in crisis accommodatio
Maintain a safe, clean, and culturally safe living environment
Offer practical assistance with meals, personal care, and daily tasks as needed
Follow each resident’s support plan and contribute to their ongoing goals
Work alongside a multidisciplinary team, including case managers, to support long-term housing pathways and wellbeing outcomes
Support residents to access health care, housing services, and other essential supports
Build respectful, trusting relationships grounded in cultural humility and trauma-informed practice
Accurately complete records, incident reports, and shift handovers
Respond appropriately to crisis situations and escalate concerns when required
Building relationships with Aboriginal organisations, housing services, and community partners
Embedding local cultural leadership and ensuring services are safe, inclusive and accountable
About You
Essential Criteria:
Understanding of trauma-informed care and the importance of cultural safety
Comfortable supporting people with complex needs or challenging circumstances
Reliable, calm, and respectful in your approach
Excellent communication and interpersonal skills.
Ability to work independently and as part of a cross-cultural team.
Ability to collaborate with stakeholders to deliver integrated support.
Valid NT Driver’s License.
Working with Children Check (Ochre Card).
NDIS Worker Screening Check (or willingness to obtain).
First Aid & CPR Certificate (or willingness to obtain).
Desirable Criteria:
Experience working in housing, homelessness, or community services desirable
Certificate III or IV in Community Services, Mental Health, AOD, or a related field
Understanding of First Nations cultures and communities is highly regarded
4WD driving skills and confidence in off-road travel.
Why join us?
Be part of a culturally rich and unique environment.
Opportunity to travel to remote areas and support people in their country.
Flexible casual hours to suit your lifestyle (or permanent for those who prefer)
Work within an organisation that values community, connection, and care.
Your personal experiences and background are seen as strengths and we encourage you to bring your passions and interests to the program.
Salary Packaging - get a portion of your salary tax free to pay for selected expenses such as Rent, Mortgage, Credit Cards, Utilities and more. Additionally you can use a small amount of your pre-tax income to pay for entertainment.
How to apply
If you are passionate about making a difference and supporting people to live their best lives, we’d love to hear from you!
Send your resume and a brief cover letter to recruitment@countryconnect.org.au
