Case Manager - Homelessness Accommodation Program - Ramingining
Lead a unique, community-led response to homelessness in East Arnhem Land
Country Connect Foundation is a First Nations-led not-for-profit organisation committed to delivering culturally grounded Spectialist Homelessness Services, Supported Crisis Accommodation and Outreach Support in remote Aboriginal communities across the Northern Territory. Our mission is to walk alongside individuals experiencing housing insecurity by providing safe, respectful, and culturally responsive support, while prioritising connection to country, culture, and community.
We believe everyone deserves access to secure shelter, dignity, and opportunity, and we work in partnership with communities to create pathways towards stability, healing, and hope, regardless of their backgrounds or circumstances.
About the Role
We are seeking a compassionate reliable Case Manager to join our Short Stay Homelessness Program. This role is to manage our Short Stay Homelessness program in Ramingining. Our Short Stay Homelessness Program supports First Nations adults who are experiencing, or at risk of, homelessness - providing a safe, calm, and culturally respectful environment during a time of transition.
Working as part of a committed team, you’ll deliver trauma-informed, strengths-based care that responds to each person’s unique needs. You’ll assist with daily routines, emotional support, and access to services, while maintaining a safe and welcoming space.
Please note that this position requires monthly travel to Ramingining and is ideally based in Nhulunbuy. Please be advised that housing is not provided as part of this role.
Key Responsibilities
Oversee case management across Ramingining accommodation and outreach service streams, ensuring participants are supported toward safe, stable and sustainable housing.
Provide direction and support to case workers delivering day-to-day accommodation and outreach support to individuals and families experiencing or at risk of homelessness.
Build, manage and maintain the accommodation waitlist, ensuring participant circumstances, risks and support needs remain current and are regularly reviewed.
Maintain regular engagement with individuals and families on the waitlist, providing outreach, practical assistance, advocacy, referrals and case management support while they await accommodation.
Support the prioritisation and transition of participants into crisis accommodation based on current circumstances, vulnerability, cultural considerations and identified need.
Coordinate outreach within the Ramingining community, including identifying and engaging individuals and families who may require homelessness support.
Ensure crisis accommodation is maintained as a safe, clean and culturally safe environment.
Provide practical support to participants staying in accommodation, including assistance with meals, daily living tasks and other needs as required.
Support participants in crisis accommodation to build tenancy and independent living skills, including maintaining a home, budgeting, meal planning, household routines and understanding tenancy responsibilities.
Work alongside participants to identify and progress individual goals and long-term housing pathways, including housing applications, advocacy, tenancy preparation, referrals and connection with relevant services.
Support participants to access health care, identification, financial support, housing services and other essential supports.
Build respectful and trusting relationships with participants, grounded in cultural humility and trauma-informed practice.
Build and maintain strong relationships with local Aboriginal organisations, housing providers, government agencies and community services to strengthen referral, support and housing pathways.
Maintain accurate case notes, participant records, waitlist information, referrals, incident reports and other required program documentation.
Respond appropriately to crisis situations, identify emerging risks and escalate concerns where required.
Maintain awareness of emerging homelessness and housing needs within the Ramingining community and contribute to responsive service planning.
Embed local cultural leadership and ensure outreach and accommodation services are culturally safe, inclusive, responsive and accountable to the Ramingining community
About You
Essential Criteria:
Understanding of trauma-informed care and the importance of cultural safety
Comfortable supporting people with complex needs or challenging circumstances
Reliable, calm, and respectful in your approach
Excellent communication and interpersonal skills.
Ability to work independently and as part of a cross-cultural team.
Ability to collaborate with stakeholders to deliver integrated support.
Valid NT Driver’s License.
Working with Children Check (Ochre Card).
NDIS Worker Screening Check (or willingness to obtain).
First Aid & CPR Certificate (or willingness to obtain).
Desirable Criteria:
Experience working in housing, homelessness, or community services desirable
Certificate III or IV in Community Services, Mental Health, AOD, or a related field
Understanding of First Nations cultures and communities is highly regarded
4WD driving skills and confidence in off-road travel.
Why join us?
Be part of a culturally rich and unique environment.
Opportunity to travel to remote areas and support people in their country.
Flexible casual hours to suit your lifestyle (or permanent for those who prefer)
Work within an organisation that values community, connection, and care.
Your personal experiences and background are seen as strengths and we encourage you to bring your passions and interests to the program.
Salary Packaging - get a portion of your salary tax free to pay for selected expenses such as Rent, Mortgage, Credit Cards, Utilities and more. Additionally you can use a small amount of your pre-tax income to pay for entertainment.
How to apply
If you are passionate about making a difference and supporting people to live their best lives, we’d love to hear from you!
Send your resume and a brief cover letter to recruitment@countryconnect.org.au
